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Our Vision and Values

PHOTO kids and teacher looking at pond

“To be the most trusted water company by delivering an outstanding customer experience, the best value service and environmental leadership.”

We will do this by driving growth and shaping the future of our industry for tomorrow - for the mutual benefit of our clients, communities and employees.

What we do and how we go about it are underpinned by five key values that form the foundation of our culture and describe how we aspire to do business every day – with our clients and their customers and the communities that we serve.

  • We care for our clients and their customers – wherever they are and whatever they are doing, we think about what matters to them and make sure we are there for them.
  • We are passionate – we have loads of different skills, abilities and talents in the business and we are united in that we are all fired up about what we do.
  • We act with integrity - there is an authenticity, fairness and honesty about us.
  • We protect our environment – aiming for the cleanest water and doing more of what we do through renewable energy.
  • We are inspired to create an awesome company – every day there is an opportunity to learn, develop, create and deliver - together.