Billing and Customer Service
Severn Trent has extensive
retail billing experience and is currently responsible for providing billing
services for more than 150 municipal clients across the country. Severn Trent processes and bills water usage, sewer charges and miscellaneous items. Bills – which can be customized to meet each client’s needs – are calculated, printed and mailed promptly. Maintaining positive customer relations is a vital part of our billing system’s success and we achieve this by keeping clients and customers up to date. Each bill provides a number of recaps and schedules that keep customers informed, while following the style and format required by each client.
Our billing efforts are supported by a strong customer service operation. Severn Trent Customer Service Representatives receive specialized training on handling customer questions and requests. Representatives quickly and professionally
address and resolve customers’ concerns around the clock, 365 days a year. If
by chance the customer needs further attention, an escalation process is in
place that ensures complete customer satisfaction. We also offer several
options for customers to pay their bills: online, over the phone or in person.