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29 May 2007

STL Join Institute of Customer Services

Severn Trent Laboratories (STL) have recently confirmed their commitment to customer service by joining the Institute of Customer Service (ICS). An independent professional body, the ICS helps organisations who wish to develop their customer service culture by
sharing good practice, benchmarking performance and advancing staff through formal and informal development programs. The Institute’s primary purpose is to “lead customer service performance and professionalism” by supporting members in delivering continuous improvement of customer service.

Joining the ICS supports STL’s commitment to a customer service culture and provides development opportunities for individuals. Rachel Henton, STL’s Managing Director believes the membership will “help STL to raise the standards of customer service we deliver, enabling us to attract and retain customers.”

One of the key benefits of membership for STL will be the ICS Professional Awards, a development program, with three levels of achievement, designed to advance customer-facing staff and recognise their achievements. STL will be encouraging employees to join the program, which represents an opportunity for
individuals to develop their skills through recognised training and to gain a professional qualification.

STL-Join-Institute-of-Customer-Services.pdf

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